At Alaya Collection, we believe in empowering our customers with the confidence to explore and try something new. Our returns policy is designed to ensure that you can shop with peace of mind, knowing that your satisfaction is our priority. 

We want you to experience the exceptional quality and fit of our pieces without any risk, so we offer a FULL REFUND ON YOUR FIRST PURCHASE. This is your chance to discover how our pieces can elevate your swim wardrobe and enhance your lifestyle. 

All future orders are eligible for STORE CREDIT so you can easily switch it out for a different size or style.

All returned items must be in new condition, unworn, and with labels and packaging fully intact. For hygiene reasons, we ask that you keep your undies on until completely satisfied. 

To log a RETURNS REQUEST, please contact support@alayacollection.com.au within 14 days of receiving your order. Customers are responsible for return shipping costs and we recommend keeping proof of postage to ensure a smooth return process.

SUMMARY:

• Receive a full refund if you wish to return your first purchase.
• Returns made after your first purchase will be issued store credit for the equivalent value, excluding shipping.
• Customers must return items within 14 days of delivery, with prior approval from our support hub.
• Items must be in new condition with labels and packaging in-tact.
• Alaya Collection is not responsible for return shipping costs
• Contact support@alayacollection.com.au for assistance.